Orders and Shipping
No, you do not need be registered on our site to make purchases.
However, registration is fast, free, safe and gives you many advantages:
- Receive updates on your order and check past purchases;
- Save your delivery preferences;
- Request returns and check your refunds online;
- Receive exclusive updates from the world of Intrend.
Amendments can be made before the warehouse has processed the order.
If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request.
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
Click here to check the size guide.
We ship to Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.
The courier cannot deliver to Post Office boxes or to Postal services, parcel shops and Intrend shops (the Click & Collect service, delivery to the shop, is not active).
Please also note that we cannot ship to the following areas:
• Campione d'Italia, Lugano Lake, Livigno
• Azores
• Madeira
• French Overseas departments
• Channel Islands
• Gibraltar
• Canary Islands
• Balearic Islands
• Andorra
• Ceuta
• Melilla
• Åland Island
• San Marino
• Vatican City
The shipping cost is ₽2800 for orders worth less than ₽13800. Shipping is free for all orders worth more than ₽13800.
Remember that for returns shipping is charged to the customer.
See the "Returns and refunds" section for full details.
The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.
