Returns

Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products, get your refund and make a new purchase.

1. REQUEST A RETURN

You have 14 days from the order delivery date to initiate the online return request. You will receive an email with all the instructions for the return. Remember that the shipping costs will be at your expense.

2. ORGANIZE THE SHIPMENT

Arrange for the package to be picked up by DHL or take your package to a DHL service point. Find all the details at www.dhl.com. Make sure that no more than 14 days have passed since you requested the return.

Please remember to include also your delivery note. Without the delivery note you can use the order confirmation email with the subject: Thank you for your purchase.

The return shipment must be sent from the same country where the order was delivered due to customs regulations.

3. QUALITY CHECK

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks.

4. REFUND

If the quality check is completed successfully, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refunIf the quality check is completed successfully, we will send you an email to confirm your return and refund.

If the quality check is completed successfully, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund. Please note that on a purchase equal to or greater than ₽2800 the return fee is fixed at ₽2800. For purchases of less than ₽2800, the fee is equal to 50% of the purchase value.

In case of any defects, you can request a return by specifying the issue encountered, and our Customer Service team will contact you shortly.

After we have received your returned item and have checked the damage, we will forward the refund request.